Return and Refund Policy

Last Updated: October 30, 2026
Currency: United States Dollar (USD)

3dlovegift accepts eligible returns of Wooden Night Lights under the conditions described in this policy.

This policy explains our return window, return eligibility, product-condition requirements, return authorization process, return-shipping responsibility, damaged or defective product procedures, missing components, refund timing, and refund method.

1. Return Window

Customers may request an eligible return within:

30 calendar days from the carrier-confirmed delivery date

The return period begins on the date carrier tracking shows the order as delivered.

If an order is delivered in multiple packages, the return period begins when the final required package for the applicable product has been delivered.

Requests submitted after the 30-day return period may be declined unless applicable law provides additional rights.

2. Eligible Return Reasons

Customers may request a return if:

The customer changed their mind

The wrong Wooden Night Light was ordered

The wrong design, size, finish, or variant was selected

The product does not suit the customer's intended room or placement

The product arrived damaged

The product is defective

The lighting function does not operate as described

The wrong product was delivered

A required component or accessory is missing

The shipment is materially incomplete

The product is materially different from its applicable listing

Return eligibility depends on both the reason for the request and the condition of the product.

3. Change-of-Mind Returns

For an eligible change-of-mind return, the Wooden Night Light should generally be:

Unused or only reasonably inspected

Clean

Unmodified

Complete

Free from customer-caused damage

Returned with all originally included components and accessories

Securely packaged for return transportation

Reasonable unpacking, visual inspection, and basic product testing do not automatically make the product ineligible for return.

4. Product Condition

All important components originally supplied with the Wooden Night Light should be included in the return.

Depending on the specific product, these may include:

Wooden Night Light

Base where included

Cable where included

Adapter where included

Remote control where included

Other lighting components

Other control components

Instructions where included

Other product-specific accessories

Missing important components may affect return eligibility or the refundable amount where legally permitted.

5. Used or Modified Products

Change-of-mind eligibility may be affected if the product has been:

Substantially used

Painted

Stained

Refinished

Drilled

Cut

Glued

Permanently modified

Disassembled beyond ordinary product use

Damaged through misuse

Used with incompatible electrical accessories

Damaged through improper cleaning or care

This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.

6. How to Request a Return

Contact 3dlovegift before sending any product back.

Email: support@3dlovegift.com

Use the subject line:

Return Request – Order #[Order Number]

Please include:

Full name

Order number

Email address used during checkout

Product being returned

Applicable design or variant

Quantity

Reason for the return

Photos or video where relevant

Providing complete information helps us review the request more efficiently.

7. Return Authorization

A return must be authorized by 3dlovegift before the product is shipped back.

After reviewing the request, 3dlovegift may provide:

Approved return address

Return instructions

Packaging instructions

Carrier instructions

Prepaid return label where applicable

Return authorization does not automatically mean that a refund has already been approved.

The returned product may still need to be received and inspected.

8. Return Address

The published 3dlovegift address is not automatically the return-processing address.

Do not independently send returns to:

2625 Acero Ave
Pueblo, CO 81004
United States

unless 3dlovegift specifically provides this address in written return instructions.

Unauthorized returns may be delayed or difficult to identify.

9. Change-of-Mind Return Shipping

For eligible returns caused by a change of mind, incorrect customer selection, or the product not being suitable for the customer's intended room or placement:

The customer is responsible for return shipping costs.

Change-of-mind return shipping costs are generally nonrefundable unless applicable law requires otherwise.

10. Damaged, Defective, Incorrect, or Incomplete Products

If a Wooden Night Light arrives damaged, defective, incorrect, or materially incomplete because of a 3dlovegift fulfillment error:

3dlovegift covers reasonable authorized return shipping costs.

Depending on the verified issue, 3dlovegift may provide:

Replacement component

Replacement accessory

Replacement product

Authorized return

Refund

Please contact 3dlovegift before arranging return shipping independently.

11. Reporting a Damaged Product

If your Wooden Night Light arrives damaged, contact:

support@3dlovegift.com

Please provide:

Order number

Photo of the shipping label

Photos of the outer shipping carton

Photos of internal protective packaging

Clear photos of the product

Photos of the damaged area

Video showing the issue where useful

Brief description of the problem

Please keep the product and packaging until 3dlovegift confirms the next step.

12. Reporting a Defective Product

If the Wooden Night Light does not operate as described, contact 3dlovegift and explain the issue.

Where useful, we may request photos or video showing:

Lighting behavior

Power connection

Control method

Cable where included

Adapter where included

Remote control where included

Other reported product behavior

Please review the applicable product instructions before permanently modifying or repairing the product.

If the issue is verified, 3dlovegift may provide an appropriate replacement, return, or refund resolution.

13. Power and Connection Issues

Before reporting a product as defective, customers should review the applicable product information and confirm where relevant:

The correct power method is being used

Cable connections are secure

The correct adapter is being used where applicable

The applicable control method has been followed

Any required battery or charging step has been completed

This does not prevent customers from reporting genuine defects.

14. Lighting Features

Lighting features vary by product.

A Wooden Night Light may or may not include:

Adjustable brightness

Multiple lighting colors

Touch control

Remote control

Multiple lighting modes

Charging features

Other product-specific functions

Customers should rely on the applicable product listing for exact features.

If a product matches the listing but does not include a feature that was never stated, this is not automatically considered a defect.

15. Brightness Expectations

Perceived brightness may vary depending on:

Room size

Ambient lighting

Wall color

Distance from nearby surfaces

Furniture color

Viewing angle

Time of day

If the Wooden Night Light operates as described but appears brighter or softer than a customer personally expected, an otherwise eligible return will generally be treated as a change-of-mind return.

16. Lighting Color Appearance

Lighting color may appear somewhat different in photographs or on screens because of:

Camera exposure

Photography settings

Screen brightness

Display calibration

Room lighting

Viewing conditions

Reasonable display-related differences do not automatically make the product defective.

If the actual lighting function is materially different from what was specifically described, contact 3dlovegift for review.

17. Product Dimensions and Placement

Customers should review published dimensions before ordering.

Depending on the product, measurements may include:

Overall width

Overall height

Overall depth

Base width

Base depth

Other product-specific dimensions

If the Wooden Night Light accurately matches its published dimensions but does not fit the customer's intended Nightstand, shelf, desk, dresser, console, or other suitable surface, an otherwise eligible return will generally be treated as a change-of-mind return.

18. Natural Material Variation

Where natural wood or another naturally variable material is used, reasonable differences may appear in:

Grain

Tone

Texture

Natural markings

Knots where applicable

Surface patterns

Such variation is not automatically considered a defect when it is consistent with the product material and description.

19. Color and Finish

Wooden surfaces may appear somewhat different depending on:

Natural daylight

Warm indoor lighting

Cool indoor lighting

Photography lighting

Screen brightness

Monitor calibration

Mobile-device settings

Natural material variation

Minor appearance differences caused by lighting, digital displays, or natural material variation do not automatically make the product defective.

20. Materials

Material construction may vary by Wooden Night Light.

Customers should rely on the applicable product listing for exact material information.

The product category Wooden Night Light does not automatically mean that every product is made entirely from solid wood or from a particular wood species.

A return based solely on an assumption that was not stated in the applicable product listing will generally be treated according to the actual published product information.

21. Included Accessories

Only accessories specifically identified as included in the applicable product listing should be expected.

Depending on the product, included accessories may vary.

Items shown in lifestyle photography should not automatically be assumed to form part of the purchase.

If a required listed accessory is missing, contact 3dlovegift.

22. Missing Components

If a required component appears to be missing, please inspect:

Product box

Protective inserts

Accessory compartments

Internal packaging

Cable packaging

All delivered packages

If the component is still missing, contact 3dlovegift.

Where practical, 3dlovegift may provide the missing component without requiring the complete Wooden Night Light to be returned.

23. Wrong Product Received

If you receive a Wooden Night Light, design, size, finish, or variant different from the one shown on your order confirmation, contact 3dlovegift as soon as reasonably possible.

Please avoid:

Substantial use

Permanent modification

Disassembly beyond ordinary use

Painting

Refinishing

Unauthorized repair

until the issue has been reviewed.

24. Care-Related Damage

Customers should follow applicable product-care information.

Depending on the materials and construction, damage may result from:

Excessive moisture

Standing water

Excessive heat

Harsh chemicals

Abrasive cleaning

Improper storage

Incompatible power accessories

Improper modification

Customer-caused damage may affect change-of-mind return eligibility where legally permitted.

This does not affect claims for defects or damage that were present when the product was delivered.

25. Outdoor or Unsuitable Environmental Use

Customers should not assume that every 3dlovegift Wooden Night Light is suitable for outdoor use.

Unless the applicable product listing specifically states otherwise, damage caused by exposure to unsuitable conditions may affect return eligibility.

Such conditions may include:

Rain

Outdoor moisture

Direct weather

Extreme temperatures

Other conditions inconsistent with applicable product instructions

26. Return Packaging

Returned products must be securely packaged.

Whenever reasonably possible, reuse the original:

Product box

Outer shipping carton

Protective wrapping

Foam

Internal supports

Protective inserts

Accessory compartments

Cable packaging

If the original packaging is unavailable, use sturdy replacement packaging suitable for safe transportation.

27. Protecting Components During Return

Lighting components and accessories should be protected during return transportation.

Where applicable:

Secure cables

Protect controls

Protect removable components

Keep accessories away from exposed wooden surfaces

Avoid excessive pressure on lighting elements

Customers should follow any return-packaging instructions provided by 3dlovegift.

28. Damage During Return Shipping

Customers are responsible for taking reasonable care when packaging a change-of-mind return.

Where legally permitted, the refundable amount may be affected if the product is materially damaged during return transportation because of clearly inadequate packaging.

Any adjustment will be based on the actual condition of the returned product.

29. No Standard Restocking Fee

3dlovegift does not charge a standard restocking fee for eligible authorized returns.

There is also no standard:

Return-authorization fee

Return-processing fee

Administrative return fee

A reasonable adjustment may apply where legally permitted if the returned product has:

Customer-caused damage

Missing components

Missing accessories

Significant modification

Improper-care damage

Another condition that materially reduces its value

30. Return Inspection

After an authorized return reaches the approved return location, 3dlovegift may inspect:

Product identity

Overall condition

Wooden surfaces

Lighting function

Controls

Power components

Cable where included

Adapter where included

Remote control where included

Other included accessories

Signs of use

Customer-caused damage

Permanent modifications

Customer-reported issue

Return packaging

Inspection is completed before the refund is finalized.

31. Refund Approval

A refund becomes eligible after:

The return has been authorized

The product has been received

The product has been inspected

The return has been approved under this policy

Where a full refund applies, 3dlovegift refunds the eligible amount paid for the returned product.

32. Refund Processing Time

After an eligible return has been received, inspected, and approved, 3dlovegift normally submits the refund within:

7 business days after return approval

The customer's bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears.

33. Refund Method

Approved refunds are normally returned to the:

Original payment method used for the purchase

Credit or debit card refunds are returned to the original card.

PayPal refunds are returned to the original PayPal transaction where applicable.

Other supported payment-service refunds are returned through the original transaction.

Refunds generally cannot be redirected to:

Another card

Another person's account

An unrelated bank account

Another unrelated payment method

34. Refund Currency

Approved refunds are processed in:

United States Dollars (USD)

If the original payment was converted into another currency, the local-currency refund may differ because of:

Exchange-rate changes

Currency-conversion fees

Bank policies

Payment-provider policies

3dlovegift does not control these independent conversion differences.

35. Original Shipping Charges

For a standard change-of-mind return:

Original outbound shipping charges are generally nonrefundable.

If the return is caused by a verified:

Damaged product

Defective product

Incorrect product

Materially incomplete shipment

3dlovegift fulfillment error

eligible standard outbound shipping charges may be refunded where appropriate.

36. Free Shipping Orders

An order that originally qualified for free standard shipping does not automatically qualify for free return shipping.

For eligible change-of-mind returns:

The customer is responsible for return shipping costs.

For verified damaged, defective, incorrect, or materially incomplete products caused by 3dlovegift:

3dlovegift covers reasonable authorized return shipping costs.

37. Exchanges

3dlovegift does not offer standard direct exchanges.

If you want another Wooden Night Light, design, finish, size, or variant, please return the original eligible product and place a separate order for the preferred item.

A replacement provided because of verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.

38. Partial Returns

If an order contains multiple products, customers may return selected eligible items.

Each returned product must individually meet the applicable return requirements.

A partial return may affect:

Promotional discounts

Bundle pricing

Minimum-order promotions

Free-shipping eligibility

where applicable and legally permitted.

39. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically:

An approved cancellation

An authorized return

An approved refund

The shipment may need to return to an approved location and be inspected before refund eligibility can be determined.

Carrier-return charges may apply where legally permitted.

40. Returned-to-Sender Shipments

A shipment may be returned to sender because of:

Incorrect address

Incomplete address

Repeated failed-delivery attempts

Failure to collect the shipment

Recipient refusal

Restricted delivery access

Customs-related issues

3dlovegift will review the circumstances after the shipment has been returned.

Customer-related return or reshipping charges may apply where legally permitted.

41. Order Cancellation

Pre-shipment cancellations are governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided fulfillment can still reasonably be stopped.

Once an order has entered carrier processing, standard pre-shipment cancellation generally no longer applies.

42. International Returns

International returns may require additional:

Carrier documentation

Customs documentation

Return declarations

Product information

Package information

Please wait for 3dlovegift return instructions before arranging international return transportation.

43. Duties, VAT, GST, and Customs Charges

Refund treatment for:

Import duties

VAT

GST

Brokerage charges

Customs-processing fees

may depend on:

Destination country

Return reason

Whether 3dlovegift collected the charge

Applicable customs requirements

Applicable law

Charges paid directly to an independent carrier, customs authority, or brokerage provider may be subject to that organization's own refund procedures.

44. Business Address

3dlovegift's published address is:

2625 Acero Ave
Pueblo, CO 81004
United States

This address is provided for business-identification and customer-contact purposes.

It should not automatically be treated as a:

Return-processing location

Warehouse

Shipping origin

Manufacturing location

Customer pickup point

unless 3dlovegift specifically confirms otherwise.

45. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or restrict consumer rights that cannot legally be waived.

Where applicable law provides greater protection, the mandatory legal requirement takes priority.

46. Changes to This Policy

3dlovegift may update this Return & Refund Policy when:

Return procedures change

Shipping arrangements change

Payment procedures change

Product operations change

Business practices change

Applicable requirements change

The Last Updated date will be revised when an updated version is published.

47. Contact 3dlovegift

For returns, refunds, damaged products, defective products, incorrect orders, missing components, or other return-related questions, contact:

3dlovegift

Address:
2625 Acero Ave
Pueblo, CO 81004
United States

Email: support@3dlovegift.com

Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Mountain Time

For return requests, use:

Return Request – Order #[Order Number]

For an existing order, please include your Order ID whenever available.