Return & refund policy
Last Updated: October 30, 2026
Currency: United States Dollar (USD)
3dlovegift accepts eligible returns of Wooden Night Lights under the conditions described in this policy.
This policy explains our return window, return eligibility, product-condition requirements, return authorization process, return-shipping responsibility, damaged or defective product procedures, missing components, refund timing, and refund method.
1. Return Window
Customers may request an eligible return within:
30 calendar days from the carrier-confirmed delivery date
The return period begins on the date carrier tracking shows the order as delivered.
If an order is delivered in multiple packages, the return period begins when the final required package for the applicable product has been delivered.
Requests submitted after the 30-day return period may be declined unless applicable law provides additional rights.
2. Eligible Return Reasons
Customers may request a return if:
The customer changed their mind
The wrong Wooden Night Light was ordered
The wrong design, size, finish, or variant was selected
The product does not suit the customer's intended room or placement
The product arrived damaged
The product is defective
The lighting function does not operate as described
The wrong product was delivered
A required component or accessory is missing
The shipment is materially incomplete
The product is materially different from its applicable listing
Return eligibility depends on both the reason for the request and the condition of the product.
3. Change-of-Mind Returns
For an eligible change-of-mind return, the Wooden Night Light should generally be:
Unused or only reasonably inspected
Clean
Unmodified
Complete
Free from customer-caused damage
Returned with all originally included components and accessories
Securely packaged for return transportation
Reasonable unpacking, visual inspection, and basic product testing do not automatically make the product ineligible for return.
4. Product Condition
All important components originally supplied with the Wooden Night Light should be included in the return.
Depending on the specific product, these may include:
Wooden Night Light
Base where included
Cable where included
Adapter where included
Remote control where included
Other lighting components
Other control components
Instructions where included
Other product-specific accessories
Missing important components may affect return eligibility or the refundable amount where legally permitted.
5. Used or Modified Products
Change-of-mind eligibility may be affected if the product has been:
Substantially used
Painted
Stained
Refinished
Drilled
Cut
Glued
Permanently modified
Disassembled beyond ordinary product use
Damaged through misuse
Used with incompatible electrical accessories
Damaged through improper cleaning or care
This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.
6. How to Request a Return
Contact 3dlovegift before sending any product back.
Email: support@3dlovegift.com
Use the subject line:
Return Request – Order #[Order Number]
Please include:
Full name
Order number
Email address used during checkout
Product being returned
Applicable design or variant
Quantity
Reason for the return
Photos or video where relevant
Providing complete information helps us review the request more efficiently.
7. Return Authorization
A return must be authorized by 3dlovegift before the product is shipped back.
After reviewing the request, 3dlovegift may provide:
Approved return address
Return instructions
Packaging instructions
Carrier instructions
Prepaid return label where applicable
Return authorization does not automatically mean that a refund has already been approved.
The returned product may still need to be received and inspected.
8. Return Address
The published 3dlovegift address is not automatically the return-processing address.
Do not independently send returns to:
2625 Acero Ave
Pueblo, CO 81004
United States
unless 3dlovegift specifically provides this address in written return instructions.
Unauthorized returns may be delayed or difficult to identify.
9. Change-of-Mind Return Shipping
For eligible returns caused by a change of mind, incorrect customer selection, or the product not being suitable for the customer's intended room or placement:
The customer is responsible for return shipping costs.
Change-of-mind return shipping costs are generally nonrefundable unless applicable law requires otherwise.
10. Damaged, Defective, Incorrect, or Incomplete Products
If a Wooden Night Light arrives damaged, defective, incorrect, or materially incomplete because of a 3dlovegift fulfillment error:
3dlovegift covers reasonable authorized return shipping costs.
Depending on the verified issue, 3dlovegift may provide:
Replacement component
Replacement accessory
Replacement product
Authorized return
Refund
Please contact 3dlovegift before arranging return shipping independently.
11. Reporting a Damaged Product
If your Wooden Night Light arrives damaged, contact:
Please provide:
Order number
Photo of the shipping label
Photos of the outer shipping carton
Photos of internal protective packaging
Clear photos of the product
Photos of the damaged area
Video showing the issue where useful
Brief description of the problem
Please keep the product and packaging until 3dlovegift confirms the next step.
12. Reporting a Defective Product
If the Wooden Night Light does not operate as described, contact 3dlovegift and explain the issue.
Where useful, we may request photos or video showing:
Lighting behavior
Power connection
Control method
Cable where included
Adapter where included
Remote control where included
Other reported product behavior
Please review the applicable product instructions before permanently modifying or repairing the product.
If the issue is verified, 3dlovegift may provide an appropriate replacement, return, or refund resolution.
13. Power and Connection Issues
Before reporting a product as defective, customers should review the applicable product information and confirm where relevant:
The correct power method is being used
Cable connections are secure
The correct adapter is being used where applicable
The applicable control method has been followed
Any required battery or charging step has been completed
This does not prevent customers from reporting genuine defects.
14. Lighting Features
Lighting features vary by product.
A Wooden Night Light may or may not include:
Adjustable brightness
Multiple lighting colors
Touch control
Remote control
Multiple lighting modes
Charging features
Other product-specific functions
Customers should rely on the applicable product listing for exact features.
If a product matches the listing but does not include a feature that was never stated, this is not automatically considered a defect.
15. Brightness Expectations
Perceived brightness may vary depending on:
Room size
Ambient lighting
Wall color
Distance from nearby surfaces
Furniture color
Viewing angle
Time of day
If the Wooden Night Light operates as described but appears brighter or softer than a customer personally expected, an otherwise eligible return will generally be treated as a change-of-mind return.
16. Lighting Color Appearance
Lighting color may appear somewhat different in photographs or on screens because of:
Camera exposure
Photography settings
Screen brightness
Display calibration
Room lighting
Viewing conditions
Reasonable display-related differences do not automatically make the product defective.
If the actual lighting function is materially different from what was specifically described, contact 3dlovegift for review.
17. Product Dimensions and Placement
Customers should review published dimensions before ordering.
Depending on the product, measurements may include:
Overall width
Overall height
Overall depth
Base width
Base depth
Other product-specific dimensions
If the Wooden Night Light accurately matches its published dimensions but does not fit the customer's intended Nightstand, shelf, desk, dresser, console, or other suitable surface, an otherwise eligible return will generally be treated as a change-of-mind return.
18. Natural Material Variation
Where natural wood or another naturally variable material is used, reasonable differences may appear in:
Grain
Tone
Texture
Natural markings
Knots where applicable
Surface patterns
Such variation is not automatically considered a defect when it is consistent with the product material and description.
19. Color and Finish
Wooden surfaces may appear somewhat different depending on:
Natural daylight
Warm indoor lighting
Cool indoor lighting
Photography lighting
Screen brightness
Monitor calibration
Mobile-device settings
Natural material variation
Minor appearance differences caused by lighting, digital displays, or natural material variation do not automatically make the product defective.
20. Materials
Material construction may vary by Wooden Night Light.
Customers should rely on the applicable product listing for exact material information.
The product category Wooden Night Light does not automatically mean that every product is made entirely from solid wood or from a particular wood species.
A return based solely on an assumption that was not stated in the applicable product listing will generally be treated according to the actual published product information.
21. Included Accessories
Only accessories specifically identified as included in the applicable product listing should be expected.
Depending on the product, included accessories may vary.
Items shown in lifestyle photography should not automatically be assumed to form part of the purchase.
If a required listed accessory is missing, contact 3dlovegift.
22. Missing Components
If a required component appears to be missing, please inspect:
Product box
Protective inserts
Accessory compartments
Internal packaging
Cable packaging
All delivered packages
If the component is still missing, contact 3dlovegift.
Where practical, 3dlovegift may provide the missing component without requiring the complete Wooden Night Light to be returned.
23. Wrong Product Received
If you receive a Wooden Night Light, design, size, finish, or variant different from the one shown on your order confirmation, contact 3dlovegift as soon as reasonably possible.
Please avoid:
Substantial use
Permanent modification
Disassembly beyond ordinary use
Painting
Refinishing
Unauthorized repair
until the issue has been reviewed.
24. Care-Related Damage
Customers should follow applicable product-care information.
Depending on the materials and construction, damage may result from:
Excessive moisture
Standing water
Excessive heat
Harsh chemicals
Abrasive cleaning
Improper storage
Incompatible power accessories
Improper modification
Customer-caused damage may affect change-of-mind return eligibility where legally permitted.
This does not affect claims for defects or damage that were present when the product was delivered.
25. Outdoor or Unsuitable Environmental Use
Customers should not assume that every 3dlovegift Wooden Night Light is suitable for outdoor use.
Unless the applicable product listing specifically states otherwise, damage caused by exposure to unsuitable conditions may affect return eligibility.
Such conditions may include:
Rain
Outdoor moisture
Direct weather
Extreme temperatures
Other conditions inconsistent with applicable product instructions
26. Return Packaging
Returned products must be securely packaged.
Whenever reasonably possible, reuse the original:
Product box
Outer shipping carton
Protective wrapping
Foam
Internal supports
Protective inserts
Accessory compartments
Cable packaging
If the original packaging is unavailable, use sturdy replacement packaging suitable for safe transportation.
27. Protecting Components During Return
Lighting components and accessories should be protected during return transportation.
Where applicable:
Secure cables
Protect controls
Protect removable components
Keep accessories away from exposed wooden surfaces
Avoid excessive pressure on lighting elements
Customers should follow any return-packaging instructions provided by 3dlovegift.
28. Damage During Return Shipping
Customers are responsible for taking reasonable care when packaging a change-of-mind return.
Where legally permitted, the refundable amount may be affected if the product is materially damaged during return transportation because of clearly inadequate packaging.
Any adjustment will be based on the actual condition of the returned product.
29. No Standard Restocking Fee
3dlovegift does not charge a standard restocking fee for eligible authorized returns.
There is also no standard:
Return-authorization fee
Return-processing fee
Administrative return fee
A reasonable adjustment may apply where legally permitted if the returned product has:
Customer-caused damage
Missing components
Missing accessories
Significant modification
Improper-care damage
Another condition that materially reduces its value
30. Return Inspection
After an authorized return reaches the approved return location, 3dlovegift may inspect:
Product identity
Overall condition
Wooden surfaces
Lighting function
Controls
Power components
Cable where included
Adapter where included
Remote control where included
Other included accessories
Signs of use
Customer-caused damage
Permanent modifications
Customer-reported issue
Return packaging
Inspection is completed before the refund is finalized.
31. Refund Approval
A refund becomes eligible after:
The return has been authorized
The product has been received
The product has been inspected
The return has been approved under this policy
Where a full refund applies, 3dlovegift refunds the eligible amount paid for the returned product.
32. Refund Processing Time
After an eligible return has been received, inspected, and approved, 3dlovegift normally submits the refund within:
7 business days after return approval
The customer's bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears.
33. Refund Method
Approved refunds are normally returned to the:
Original payment method used for the purchase
Credit or debit card refunds are returned to the original card.
PayPal refunds are returned to the original PayPal transaction where applicable.
Other supported payment-service refunds are returned through the original transaction.
Refunds generally cannot be redirected to:
Another card
Another person's account
An unrelated bank account
Another unrelated payment method
34. Refund Currency
Approved refunds are processed in:
United States Dollars (USD)
If the original payment was converted into another currency, the local-currency refund may differ because of:
Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies
3dlovegift does not control these independent conversion differences.
35. Original Shipping Charges
For a standard change-of-mind return:
Original outbound shipping charges are generally nonrefundable.
If the return is caused by a verified:
Damaged product
Defective product
Incorrect product
Materially incomplete shipment
3dlovegift fulfillment error
eligible standard outbound shipping charges may be refunded where appropriate.
36. Free Shipping Orders
An order that originally qualified for free standard shipping does not automatically qualify for free return shipping.
For eligible change-of-mind returns:
The customer is responsible for return shipping costs.
For verified damaged, defective, incorrect, or materially incomplete products caused by 3dlovegift:
3dlovegift covers reasonable authorized return shipping costs.
37. Exchanges
3dlovegift does not offer standard direct exchanges.
If you want another Wooden Night Light, design, finish, size, or variant, please return the original eligible product and place a separate order for the preferred item.
A replacement provided because of verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.
38. Partial Returns
If an order contains multiple products, customers may return selected eligible items.
Each returned product must individually meet the applicable return requirements.
A partial return may affect:
Promotional discounts
Bundle pricing
Minimum-order promotions
Free-shipping eligibility
where applicable and legally permitted.
39. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically:
An approved cancellation
An authorized return
An approved refund
The shipment may need to return to an approved location and be inspected before refund eligibility can be determined.
Carrier-return charges may apply where legally permitted.
40. Returned-to-Sender Shipments
A shipment may be returned to sender because of:
Incorrect address
Incomplete address
Repeated failed-delivery attempts
Failure to collect the shipment
Recipient refusal
Restricted delivery access
Customs-related issues
3dlovegift will review the circumstances after the shipment has been returned.
Customer-related return or reshipping charges may apply where legally permitted.
41. Order Cancellation
Pre-shipment cancellations are governed by our Cancel My Order / Cancellation Policy.
Customers may request cancellation within:
24 hours after placing the order
provided fulfillment can still reasonably be stopped.
Once an order has entered carrier processing, standard pre-shipment cancellation generally no longer applies.
42. International Returns
International returns may require additional:
Carrier documentation
Customs documentation
Return declarations
Product information
Package information
Please wait for 3dlovegift return instructions before arranging international return transportation.
43. Duties, VAT, GST, and Customs Charges
Refund treatment for:
Import duties
VAT
GST
Brokerage charges
Customs-processing fees
may depend on:
Destination country
Return reason
Whether 3dlovegift collected the charge
Applicable customs requirements
Applicable law
Charges paid directly to an independent carrier, customs authority, or brokerage provider may be subject to that organization's own refund procedures.
44. Business Address
3dlovegift's published address is:
2625 Acero Ave
Pueblo, CO 81004
United States
This address is provided for business-identification and customer-contact purposes.
It should not automatically be treated as a:
Return-processing location
Warehouse
Shipping origin
Manufacturing location
Customer pickup point
unless 3dlovegift specifically confirms otherwise.
45. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove or restrict consumer rights that cannot legally be waived.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
46. Changes to This Policy
3dlovegift may update this Return & Refund Policy when:
Return procedures change
Shipping arrangements change
Payment procedures change
Product operations change
Business practices change
Applicable requirements change
The Last Updated date will be revised when an updated version is published.
47. Contact 3dlovegift
For returns, refunds, damaged products, defective products, incorrect orders, missing components, or other return-related questions, contact:
3dlovegift
Address:
2625 Acero Ave
Pueblo, CO 81004
United States
Email: support@3dlovegift.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Mountain Time
For return requests, use:
Return Request – Order #[Order Number]
For an existing order, please include your Order ID whenever available.