Last updated: July 08, 2025
1. Where Your Order Starts & Where It Can Go
Every single order ships directly from 2625 Acero Ave, Pueblo, CO 81004, United States — our own workspace, not some random warehouse or dropshipping facility. That means we’re the ones printing, folding, packing, and sealing your order, and we keep a close eye on every detail.
At the moment, 3dlovegift delivers to:
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United States – all 50 states.
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Morocco – major cities and most suburban areas.
We don’t ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. territories like Puerto Rico or Guam because apparel with custom prints needs carriers who handle packages a bit differently.
2. Shipping Costs & No-Tax Promise
We like to keep things simple and transparent, so you’ll always know exactly what you’re paying before you click “Place Order.”
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United States: $4.99 flat rate — or free if your order is over $89.
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Morocco: $9.99 flat rate — no surprises at the door.
And here’s the best part: you don’t pay sales tax, shipping tax, or import duties. For Morocco orders, 3dlovegift even covers any customs fees. The price you see at checkout? That’s your final price.
3. Processing Time – How Fast We Move
Because we print and pack everything in-house, we don’t waste time:
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Orders are processed in 1–2 business days (Monday–Friday, excluding U.S. public holidays).
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Place your order before 2:00 PM MST, and we usually start processing the same day.
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Orders placed after that will be handled the next business day.
If your item is already in stock, it typically ships within 24 hours. For custom prints or made-to-measure orders, we might take a bit longer to make sure everything — from sizing to print colors — is spot on.
4. Delivery Times – The Journey to You
We work with reliable carriers so your order arrives quickly, safely, and with tracking every step of the way.
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United States: 4–6 business days.
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Morocco: 7–8 business days.
You’ll see an estimated delivery date at checkout, but in many cases, packages arrive 1–2 days earlier.
5. How We Pack & Protect Your Items
Before your order gets anywhere near a shipping box, we inspect it for print quality and stitching. Then we fold it neatly, seal it in moisture-proof bags, and — for Morocco orders — add extra protective layers to make sure it survives the longer trip without a scratch.
6. Tracking Your Order
The moment your package leaves our workspace, we’ll email you a tracking link so you can follow its journey.
Tracking updates usually show within 24–48 hours. If it looks like it’s “stuck,” don’t panic — carriers often update their systems overnight, so check again the next morning.
7. When Something Goes Wrong
We get it — waiting for an order only to have it arrive damaged or not at all is frustrating.
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Damaged items: Contact us within 72 hours of delivery with your order number and clear photos/videos of the product and packaging. We’ll replace it or issue a refund.
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Lost packages: If tracking hasn’t updated for more than 7 days and your order is overdue, let us know. Once the carrier confirms it’s lost, you can choose between a replacement or a refund.
8. Cancelling an Order
You can cancel your order for free as long as it hasn’t been printed or packed yet. Since we move quickly, it’s best to contact us within 24 hours of placing your order. Once your package is with the carrier, cancellations aren’t possible — but you can still return it under our Return & Refund Policy.
9. Extra Notes for Morocco Orders
Some deliveries in Morocco may require a signature, especially in city centers. To avoid delays:
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Make sure someone’s available to receive the package during delivery hours.
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Provide a phone number so the carrier can call you if needed.
10. Need Help? Talk to Us
Got a question about shipping? Need to check if your order can arrive before a special occasion? Just reach out — we’re happy to help.
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Address: 2625 Acero Ave, Pueblo, CO 81004, United States
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Email: [email protected]
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Phone: +1 (719) 293-5314
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Form: Contact Us
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Support Hours: Mon–Sun: 8:00 AM-5:00 PM MST
Our customer support team is always ready to help you!